Response Time
Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Contact us by email, phone or 24/7 live chat for fast, practical assistance. For account or withdrawal queries we’ll guide you through verification steps; for technical faults we’ll investigate and keep you updated. Use the channels below to reach support and payments specialists who handle requests promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; typical email reply within 1 hour) |
| General enquiries | [email protected] (business queries and account info) |
| Affiliate enquiries | [email protected] (partnerships and tracking) |
| Phone | +44 20 7946 5821 (available during working hours) |
| Working hours | Mon-Fri 09:00-18:00 GMT; chat 24/7 for emergencies |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or situations that require explanations or documents. Please include a clear subject line, your account username, and up-to-date contact details to help us process your enquiry faster. Attach any relevant files and allow time for verification to avoid unnecessary delays.
Submit your enquiry
Name Email Message Send messageResponse Time
Our support team aims to respond quickly: most inquiries are answered within one business day. For straightforward account and payment questions you can usually expect a same day reply; more complex cases such as KYC reviews or dispute investigations may take longer depending on their nature and the documents required. We will keep you updated throughout the process.
Feedback
We'd love to hear from you. Please share any feedback, suggestions, or ideas to help us improve the site and services. Every message is read and reviewed carefully by our team, and your input helps shape updates, new features, and the overall user experience. Thank you for helping us make the site better.