Privacy Policy
Welcome to the privacy policy for Red Toucan. This page explains how we collect, use, store, and protect your personal information when you create an account, play games, or use services on our site. We take user privacy seriously and aim to be clear about the data we handle and the choices available to you.
Types of data we collect
Personal data
When you register an account we collect personal details such as your name, date of birth, email address, phone number, and postal address. We also store identity documents and verification information when required to confirm your identity.
Technical data
We collect technical information needed to operate the service, including IP address, device type, browser details, operating system, and usage logs. This helps us deliver the site correctly and detect suspicious activity.
Transactional data
Transaction records are kept for deposits, withdrawals, bets, wagers, wins, and losses. Payment method details are stored in a limited form as needed for processing and fraud prevention; full card or payment account details are handled by payment providers and are not retained by us except where required for verification.
How we use your information
We use data to open and manage your account, process transactions, verify identity, detect and prevent fraud, and provide customer support. We also use information to personalise your experience, display relevant content, and communicate account updates or required notices. Where permitted, we may use aggregated or anonymised data for analytics and service improvement.
Data protection practices
We store information on secure servers and use industry-standard encryption for data in transit. Access to personal data is restricted to authorised staff and service partners who need the information to perform their duties. We review security measures regularly and apply reasonable technical and organisational controls to protect data from unauthorised access.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, keep you logged in, measure site performance, and show tailored content. Some cookies are essential for site functionality, while others are optional analytics or advertising cookies. You can manage cookie preferences through your browser or the site settings.
User rights
You have the right to request access to the personal data we hold about you, ask for corrections, and request deletion where applicable. You may also object to or restrict certain processing activities. We will respond to legitimate requests in line with applicable processes and may ask for verification before acting.
Access, correction, and deletion of data
To access, correct, or request deletion of your data, contact our support team via in-site chat or email [email protected]. We will guide you through the verification steps and explain any limitations that prevent immediate deletion, for example where retention is required for legal or fraud-prevention reasons.
Information sharing and third parties
We share data with trusted third parties only as necessary to operate the service. This includes payment processors, identity-verification providers, game suppliers, and technical hosting partners. We require partners to protect personal data and use it only for agreed purposes. We do not sell your personal information.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, notified to registered users. Continued use of our services after changes indicates acceptance of the revised policy.
If you have questions about this policy or your privacy choices, please contact our support team via the site or at [email protected]. For account-specific inquiries about RedToucan services, log in and use the secure message centre.